Confidentiality Policy

Confidentiality Policy


This policy meets the requirements set out in the Personal Information Protection and Electronic Documents Act (2000, c. 5). Parts of this policy exceed the minimum requirements, proving to users that MEDIAL is a company that is serious and careful about maintaining the privacy and confidentiality of collected data. By accessing, you accept all the terms and conditions of this policy and agree to abide by them. You also agree to abide by the terms of use of the website.

Amendments to the confidentiality policy

MEDIAL undertakes to notify users, by means of the website, of any changes or amendments to this policy. This notification will appear on the home page as a link for 30 days following the date of amendment. The amendment, addition or deletion of a provision of this confidentiality policy shall be clearly marked. By continuing to use or view, you agree to abide by the new policy. No confirmation will be requested from users following the amendment, addition or deletion of a provision of the confidentiality policy.

Confidentiality of data

Regarding data collection and processing, you will always be explicitly notified in advance when MEDIAL asks you for personal and confidential information. Your consent will always be requested. MEDIAL undertakes never to disclose information collected on the website to a third party without your consent. To provide you with customized service, MEDIAL may advise you that one of its partners may interest you, in which case you will always be notified in advance. You may always refuse the offer if it does not appear to be relevant.

In the event that MEDIAL conducts a website user analysis to generate statistics, it would compile the collected data in a depersonalized report. From that report it will not be possible, in viewing the report, to associate any data with a particular user or group of users.

All information collected on is protected from loss, theft, or unauthorized use, viewing, communication, copying or modification.

All information is stored on servers that have firewall technology. MEDIAL has taken all the necessary means to protect all data. The site is secured with an issued security certificate.

MEDIAL may not be held liable in the event of a failure in security mechanisms resulting in the disclosure of personal and confidential information.

MEDIAL is obliged to disclose personal and confidential information as set out in subsections 7(2), 7(2), 7(3), 7(4) and 7(5) of the Personal Information Protection and Electronic Documents Act (2000, c. 5). Any user-requested deletion or destruction of files is always performed in a secure manner depending on the sensitivity of the information.

Means of communications used

We use your personal contact information to send you messages by email (or any other means of communication) to notify you about website updates or any other information about the fields of activity dealt with by MEDIAL. You may stop receiving these messages at any time by unsubscribing from the newsletter. As well, you may send an email message to to have all your personal information deleted, including your registration information and your account.

Use of cookies

MEDIAL uses cookies to make it easier for you to browse the website. This type of file is never malicious. For a more complete definition, view this link.  Cookies can be deleted, since they are saved on your hard drive. You have complete control.

Contact us

MEDIAL advises you that you can obtain complete information on the policies regarding personal information. MEDIAL will ensure this information is accessible quickly. For any additional information or suggestion on our confidentiality policies, please email or phone 418-682-9909.

For more information

Jean-François Tremblay
Corporate General Manager Information Technology Services | Privacy Officer

1033 route de l’Église
Quebec City, Quebec
G1V 3W1

Telephone: 418 682-9909 ext. 231
Fax: 418 682-3110